Terms & Conditions

1. Booking & Payment

Booking Confirmation

All bookings are confirmed via WhatsApp or phone call. A booking is considered confirmed only after receiving confirmation from our team and payment of the advance amount (if applicable).

Payment Terms

Full payment is required at the time of pickup for one-way trips
Round trip bookings require 50% advance payment
Payments can be made via cash, UPI, or bank transfer
Receipts will be provided for all payments

Pricing

All prices quoted are inclusive of tolls, parking, and driver allowances. Fuel costs are included in the fare. Any additional charges (parking fees, etc.) will be communicated in advance.

2. Cancellation & Refund Policy

Cancellation by Customer

Cancellation more than 24 hours before pickup: Full refund
Cancellation 12-24 hours before pickup: 50% refund
Cancellation less than 12 hours before pickup: No refund
Cancellation due to medical emergency: Case-by-case consideration

Cancellation by DURGA TOUR & TRAVELS

In rare cases where we need to cancel a booking due to vehicle breakdown, driver unavailability, or safety concerns, we will:

Provide full refund
Arrange alternative transportation at no extra cost
Offer compensation if significant inconvenience is caused

Refund Process

Refunds will be processed within 5-7 business days to the original payment method. Bank transfers may take additional time depending on your bank.

3. Service Terms

Vehicle & Driver

All vehicles are AC-equipped and well-maintained
Drivers are experienced, licensed, and undergo background verification
Drivers follow traffic rules and maintain safe driving practices
Smoking and consumption of alcohol is strictly prohibited in vehicles

Pickup & Drop-off

Pickup time will be confirmed at the time of booking
Drivers will wait up to 15 minutes at pickup location
Drop-off will be at the designated location mentioned during booking
Any changes to pickup/drop-off locations may incur additional charges

Luggage Policy

Standard luggage allowance: 2 bags per passenger
Additional luggage may incur extra charges
Fragile items should be properly packed
We are not responsible for loss or damage to luggage

4. Safety & Responsibility

Passenger Responsibility

Passengers must wear seat belts at all times
Follow driver's instructions for safety
Report any concerns immediately to the driver
Respect other passengers and maintain vehicle cleanliness

Liability

DURGA TOUR & TRAVELS takes all reasonable measures to ensure passenger safety. However, we are not liable for:

Loss or damage to personal belongings
Injuries due to passenger negligence
Delays caused by traffic, weather, or road conditions
Acts of nature or unforeseen circumstances

5. Privacy Policy

Information Collection

We collect personal information including name, phone number, email, and travel details to provide our services and improve customer experience.

Information Usage

To confirm bookings and communicate with customers
To provide customer support and resolve issues
To improve our services and develop new features
To comply with legal requirements

Data Protection

Your personal information is stored securely and shared only with authorized personnel. We do not sell or share customer data with third parties for marketing purposes.

6. General Terms

Service Availability

Services are subject to vehicle availability. We reserve the right to modify routes, vehicles, or pricing with advance notice.

Force Majeure

We are not responsible for service disruptions due to natural disasters, political unrest, strikes, or other circumstances beyond our control.

Governing Law

These terms are governed by Indian law. Any disputes will be resolved through mutual discussion or legal proceedings in Vijayawada courts.

Updates to Terms

We reserve the right to update these terms at any time. Customers will be notified of significant changes via our website or direct communication.